FAQ
Shipping
DO YOU SHIP GLOBALLY?
We currently ship to US and Canada only. For orders to rest of world, please visit our retail partner Mr Porter.
HOW MUCH DOES SHIPPING COST?
- Standard US Shipping (4-10 business days) - FREE
- Expedited US Shipping (3 business days) - $15
- Standard Canada Shipping (1-4 weeks) - $15
HOW DO I CHECK THE STATUS OF MY ORDER?
Go to your order confirmation email, or shipping confirmation email, and click the "View your order" button. A tracking number will appear once the product has shipped.
Using the Bro Mask
I HAVE A BEARD, WHAT DO I DO?
We suggest using the top half of the mask only, because the bottom half won't stick over hair. If desired, apply bottom half to the neck after shaving to help calm skin.
MY MASK IS SLIPPING OFF, HELP!
Before applying mask, wash face with face wash, and dry with a towel. Mask won't stick to a wet face.
I'VE NEVER MASKED BEFORE, WHERE DO I START?
Start in the bathroom in front of the mirror. After washing and drying face, open package. Remove mask halves and place them on top of the packaging. Separate the top piece from the plastic films, and apply to face, smoothing down mask to fit face snugly. Remove bottom half from plastic films, apply to face, overlapping the top piece by about an inch. Check out this How to Bro Mask video.
Wholesale Inquiries
TO PLACE A WHOLESALE ORDER: Please email support@jaxonlane.com.