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FAQ

We currently ship to US and Canada only. For orders to rest of world, please visit our retail partners MrPorter.com (global) and various retailers in Australia (Mrbrainsandbrawn.com, Themistr.co). 

Standard US Shipping (3-10 business days) - FREE.

Expedited US Shipping (3 business days) - $15.

Standard Canada Shipping (1-4 weeks) - $15.

Orders placed after 10 am PST (1 pm EST) will be shipped the following business day. Orders placed during peak periods (Black Friday, Christmas) may take longer to arrive, due to delays with shipping companies. 

Standard Free US Shipping orders must be placed by Dec 9 to guarantee arrival by Dec 24. While generally orders will arrive much sooner, carriers frequently experience delays due to increased volume over the holidays. Order early, or select Expedited Shipping to guarantee arrival by Dec 24. 

Canada orders may take 1-4 weeks. 

Orders placed after 10 am PST (1 pm EST) will be shipped the following business day. Orders placed during peak periods (Black Friday, Christmas) may take longer to arrive, due to delays with shipping companies. 

Go to your order confirmation email, or shipping confirmation email, and click the "View your order" button. A tracking number will appear once the product has shipped.

We suggest using the top half of the mask only, because the bottom half won't stick over hair. If desired, apply bottom half to the neck after shaving to help calm skin.

Before applying mask, wash face with face wash, and dry with a towel. Mask won't stick to a wet face.

Start in the bathroom in front of the mirror. After washing and drying face, open package. Remove mask halves and place them on top of the packaging. Separate the top piece from the plastic films, and apply to face, smoothing down mask to fit face snugly. Remove bottom half from plastic films, apply to face, overlapping the top piece by about an inch. Check out this How to Bro Mask video.

To place a wholesale order, please email support@jaxonlane.com.

To find a local retailer near you, email us at support@jaxonlane.com.